To present the professional and welcoming face of the Academy to all visitors, staff and students, including telephone callers.
To ensure all visitors are signed in to the academy in accordance with safeguarding procedures.
To respond to queries from parents/carers and the general public with exemplary professionalism, ensuring that any messages or complaints are immediately dealt with, forwarded to the appropriate member of staff or escalated as required.
To ensure the overall appearance of the reception area is tidy, professional and presentable at all times.
General administrative duties such as typing, photocopying, filing, collation and distribution of post.
In liaison with appropriate academy staff, to contribute to the maintenance of academy information databases and filing systems relating to pupils, ensuring confidentiality is observed at all times and records are accurate and up to date.
To assist academy staff in all aspects of academy life, including contacting parents and pupils where necessary.
To provide general administrative support to the academy as required, including preparation of documentation, and administrative duties relating to specific areas such as academy calendar maintenance, extra-curricular activities, school trips, school meal arrangements.
Requirements :
Educated to GCSE level or equivalent
Competent in the use of Microsoft Office packages
Proficient in the use of computers and databases
Experience
Previous experience in an administrative or front office/reception role